Accessibility Statement
Effective Date: June 29, 2026
Highmark Flooring is committed to providing a welcoming and accessible experience for all customers, including people with disabilities.
We want everyone to be able to learn about our flooring products and services, submit an inquiry, schedule a consultation, explore financing information, and communicate with our team.
Our Accessibility Goal
Highmark Flooring is working to design, maintain, and improve HighmarkFlooring.com with reference to the Web Content Accessibility Guidelines, currently WCAG 2.2 Level AA.
These guidelines provide recommendations for making digital content more accessible to people with visual, hearing, physical, speech, cognitive, neurological, and other disabilities.
Accessibility is an ongoing process. Website content, technology, third-party services, and accessibility standards may change over time. We will continue reviewing the website and making reasonable improvements when accessibility concerns are identified.
Accessibility Measures
Our accessibility efforts may include:
- Using clear and consistent page structures
- Organizing content with meaningful headings
- Supporting keyboard navigation
- Providing visible keyboard-focus indicators
- Maintaining readable text sizes
- Using sufficient contrast between text and backgrounds
- Providing alternative text for meaningful images
- Labeling forms, buttons, links, and interactive controls
- Providing clear form instructions and error messages
- Making links understandable from their surrounding text
- Supporting screen readers and other assistive technologies
- Designing responsive pages that work at different screen sizes and zoom levels
- Avoiding unnecessary flashing, blinking, or moving content
- Providing captions or text alternatives for meaningful video or audio content when reasonably possible
- Reviewing new website content for accessibility
- Correcting identified accessibility barriers when reasonably possible
Website Forms and Appointment Scheduling
We aim to make our contact forms, flooring-project forms, and appointment-scheduling process understandable and usable.
Please contact us if you experience difficulty:
- Completing a website form
- Selecting a flooring option
- Submitting project information
- Scheduling or changing an appointment
- Accessing a confirmation message
- Using a form with assistive technology
We can assist you by phone, text, or email and can collect the information necessary to respond to your inquiry or schedule your consultation through another reasonable method.
Third-Party Content and Services
Some features available through our website may be provided by independent third parties. These may include:
- Appointment-scheduling platforms
- Financing providers
- Product manufacturers
- Mapping services
- Social-media platforms
- Video services
- Analytics tools
- Review platforms
- Website forms or communication systems
Highmark Flooring may not control every accessibility feature of an independent third-party website, application, or service.
We encourage third-party providers to offer accessible experiences. When a third-party feature creates an accessibility barrier, please contact us. We will make reasonable efforts to provide the requested information, service, or assistance through another available method.
Alternative Ways to Receive Assistance
You do not have to use the website to contact Highmark Flooring or begin a flooring inquiry.
You may contact us directly to:
- Ask questions about flooring products or services
- Request product information
- Begin a flooring project
- Schedule a complimentary in-home consultation
- Change or cancel an appointment
- Request financing information
- Ask for information in another format
- Report an accessibility concern
We will make reasonable efforts to communicate with you in a way that meets your accessibility needs.
Accessibility Feedback
We welcome feedback about the accessibility of our website and services.
Please contact us if you:
- Have difficulty using any part of our website
- Cannot access information or a website feature
- Encounter a problem using a keyboard or assistive technology
- Need information in another format
- Need assistance completing a form
- Need help scheduling an appointment
- Have a suggestion for improving accessibility
When reporting an accessibility concern, it is helpful to include:
- The page or feature involved
- A description of the problem
- The device and browser you were using
- The assistive technology used, when applicable
- The best way to contact you
You are not required to provide technical information to receive assistance. Any details you provide will help us understand and address the issue.
Response to Accessibility Concerns
When we receive an accessibility concern, we will make reasonable efforts to:
- Acknowledge the request
- Understand the barrier
- Provide the requested information or service through an available alternative
- Review whether the website issue can be corrected
- Use the feedback to guide future improvements
The time needed to address an issue may depend on its complexity, the technology involved, and whether the feature is controlled by Highmark Flooring or an independent provider.
Physical Accessibility
Please contact us before visiting the showroom if you need an accessibility accommodation or assistance related to your appointment.
We will work with you to understand your needs and make reasonable efforts to provide an appropriate arrangement.
Our showroom is available by appointment only.
Contact Highmark Flooring
For accessibility assistance, feedback, or accommodation requests, please contact:
Highmark Flooring
699 Hopewell Drive
Building 2 Unit J
Heath, Ohio 43056
When contacting us, please let us know that your message concerns website accessibility or an accommodation request.
Updates to This Statement
Highmark Flooring may update this Accessibility Statement as our website, services, technology, and accessibility practices change.
The effective date at the top of this page identifies the latest revision.
